contacted the next day to resolve. We were not. Rang to query the following day. Told it was in hand & we'd be contacted shortly l, we were not. Rang again told contact would be within 72 hours. It wasn't. Rang again to escalate which simply involves the call centre messaging the department that has failed to contact us already. Utter clown show. Each time you phone a different excuse is provided as to why you've not been contacted. Six days since delivery still no further forward.
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Alice, Customer Support
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