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Anonymous
Do not deal with DFS Cork store Ireland! Absolutely awful customer service and they are lying about delivery dates. Ordered furniture in Apr 24 and whilst the lady we dealt with in the store was nice, she hadn’t a clue what she was doing! We double checked the order delivery address and I stressed I’d need delivery in early July 24. I signed the necessary documents and was told I’d get an email with the details. A few days later I still hadn’t received an email so I rang customer service as you can no longer ring directly to the store. I eventually got a call back from the lady in the store who called out the email address I’d provided (which was correct). She claimed she had sent the email to that address so it was I had given her wrong information. She was quite smart about it and said she would send it again. Long story short she had input my email address incorrectly and sent all my personal details to the wrong person. GDPR issue but she just giggled and said don’t worry it’s just your order details and your name address and post code! Long story short I received an email in June that my delivery was scheduled for the 24th of June. I’m still waiting. I rang customer service and was advised someone in the store by the name of Rachel had chanced the address on my order a few days ago to another address however, I’ve never lived at said address nor did I request this change. Still waiting for a call back from the manager in store and will not have furniture now until the 1st of August! Stay away from these guys!!! Mad to sell to you but I regret the day I parted with my money! Awful awful awful service!!!
3 months ago
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DFS has a 1.3 average rating from 749 reviews

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