The showroom experience was good but it went downhill from there. I bought a Kian 3 seater sofa, which I thought was the same I'd tried in-store. I guess I sat on the velvet type material, which I didn't pay the extra £100 for. I thought I'd get used to the new sofa eventually. I regret buying it, it's so uncomfortable to sit on. I'd review the sofa directly but there doesn't seem to be a way to do it. I spent a small fortune and I've only had it for a few weeks but already I'm thinking about how I can get rid of it/replace it for something more comfortable from a charity shop