After only two weeks of use the filling in the sofa went flat and the leather was sagging. DFS sent engineer out to assess the sofa and he implied that as we are retired we sit on the sofa too much! Very rude! Spoke to a manager from the Maidstone branch and she said the sofa had gone like that because we bought one of their cheap leather sofas, again very rude, sofa cost over £1000. We asked for a refund but was denied and the manager said they would come and add more filling. They did come and indeed added more filling but after only two weeks the sofa looked like it was ten years old. The engineer also broke a spring and it protrudes right through the material but he didn't tell us and left it like it. We only realised when the sofa felt even more uncomfortable than usual and kept making clunking noises so we shone a torch underneath the recliner and you can see the broken spring and torn material clearly. Spoke to the Manager in Maidstone again and was again refused a refund. She said the engineer will come and repair the spring and look at the padding in the cushions. What a joke of a company, the worst I have ever dealt with. Patronising and arrogant are just two words I will use to describe all the staff at DFS.