Complaint My new sofa arrived on 24 August under order no MAZQBL6ZG. There are a number of concerns here which is why I would advise everyone to run from dfs, DO NOT ORDER FROM THEM, it is a high risk! 1. My herringbone pattern flooring has been scratched and chipped from one side of the room to the other where the delivery driver dragged it across the floor, dfs are refusing responsibility for this despite the photo and video evidence! 2. The delivery driver screw the legs into the sofa so tightly, the wood is cracked in almost every single leg. 3. The sofa delivered is a completely different feel to what was tried and tested in the show room, it is less than 2 weeks old, and already looks ready for the tip, it is sunken, bad quality and horrendous filling. 4. A service manager came out to see the sofa, and that was just the style of the sofa apparently, and agreed theyre awful quality. 5. Darren from the returns team, told me I need to pay £160 for a return despite the sofa being of awful quality, and different to the warehouse, and the legs all being damaged upon fitting, not to mention the chips on my brand new flooring which cost £3k! 6. Darren from the returns team then told me I didn’t have the right to return the sofa, as I’d seen it in store. 7. The service has been absolutely shocking and disgusting. I am stuck with a sofa, whoch is not fit for purpose, with all damaged legs, and chipped wooden flooring. 8. BEWARE - run a mile!