After being recommended a settee hard wearing for dogs and kids the leather started breaking down after 17mths. Contacted DFS who came out to look and said it was not them but Guardsman who would need to deal with the issue. Guardsman came out and said it was not them but DFS. We then had DFS out again who said again that it was not their issue as it’s been natural oils in either human skin or animal that has got under the leather and started lifting it and that this was a common problem. My husband phoned head office and also went into speak with store manager. After promises of a resolution and multiple promises of calls back which never happened, we are being told there is nothing they can do! The service has been appalling all round and I’m left paying for a settee that looks awful and the damage is now on 4 of the seats. We will never return to DFS again