Where do I start. So I ordered a bed frame. It took 3 weeks to arrive and when I initally made the order it stated installation included. It came flatpacked and self assembly. Took me nearly 7 hours as the diagrams kept making me build it backwards. Didn't have help as i was told it would be built for me but when i spoke to DFS i was told it never had installation included even though I have the original email and proved it but I was told I would get a call back within 72 hours. Anyway 7 hours later I discovered the last piece (The middle legs) were missing. Waited until they opened the next day to phone and again i was told by dfs that I would get a call back within 72 hours from the relevant department. 3 days later still no calls. I contact them again. Then informed that it was escalated and I would receive a call back Within 72 hours. It has been over 2 weeks. Recieved 2 emails from the manufacturer - one saying that the piece would be sent in 3 weeks and the other in one week. I have had no bed to sleep on. This is not good enough. I have been lied to throughout and I don't want anyone to have to go through this. This needs to be resolved and no i do not need the final piece. I have no use for the bedframe. I need my money back. Absolutely shocking customer service. WORST EXPERIENCE. I have been forced to write this review as I have had no help from them what so ever.