We purchased 2 sofas a year ago very quickly is was apparent they were really poor quality. We rejected them after 3 months via our consumer rights. They sent a service manager out who said it was our fault they were mishapen and we need to plump them more - for approx 15 mins a day! Long story short after he visited again and realised there was no way of ‘re stuffing’ these saggy sofas as there was no easy zip to get in and out of the inner. The bottom had to be ripped out of one sofa by him. The sofa had more stuffing put in that is now misshapen again. After another complaint and a 7 days notice they have said nothing else will be done. Given their track record it is time they were taken to court which is now our intention.