In 2023 we purchased a Leather Three pieces suit From D .F .S Bristol , Eighteen Months on and the head support started to pill ,.D.F.S Sent a person out to inspect the chair and to make a Adjustment to the second chair ,said the filling in the recliner had gone flat and would not be replaced . his suggestion wast to put a Throw over the suit Returning to the main problem with the Leather Pilling He said sorry but there was nothing he could do and advise me to talk with the store . A senior member that we had to wait 48 hours before a phone call was made to us ,and his answer to us was , The Damage was probably caused by hair product or any medication being taken ,well if Head and shoulders can do thjs what is it doing to my skin. This person from D.F.S. must of had a Book on excuss from the comedy club ,as I explained so why is there no defect on the arm rest ?. So all i can say to you is unless you got money to throw away say clear of D.F.S We will be calling on Trade and standard ,but i won't hold my Breath . Because We expect They hold a room just for D.F.S. Complaints . The The Guarantee is not worth the paper it's written on , only buy if you are offed a one year free trail . Bristol ex Customer