Shocking customer services from an online purchase. Manager Mike's attitude was appalling. Ordered sofa in June. Check for an update in September to be told it wasn't even processed. Tried to cancel and they were going to charge a 10% cancellation fee and we were told to be grateful as its usually 20% when I asked why we should have to pay this we were asked "why should dfs have to pay it" December and we still don't have a sofa !!
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