I ordered this sofa in the Plymouth store on 20 August 2024 and was told delivery would be the first week in November. After the delivery date was put back on numerous occasions with no explanation, and because DFS do not give customers the ability to actually speak to anyone, I phoned "Customer Service" (now there is a contradiction in itself) to potentially cancel my order. After waiting for 45 minutes for someone to pick up my call, I had a very difficult chat with a very rude Scotsman by the name of Ian, who listened to my issue, but whose response was "Do you want to cancel the order or not? I don't care either way." I decided to keep the order live despite my Husband wanting to cancel. About a week later, we had a phone call from Paul Johnson, the Plymouth store manager. He confirmed the delivery date of 20 December which was 7 weeks late (with no explanation or apology) and 17 weeks from the date of order! He refunded my delivery charge and assured us that he would personally phone us on the day of delivery to make sure that everything was okay. That was quite reassuring, despite the fact that he refused to give me a contact number if there was a problem. Needless to say there were problems on delivery and unsurprisingly there has been no follow up call from Paul Johnson. I sent him two e-mails but he has not even had the courtesy to reply. The problems were that one of the electric recliners did not work, and the sofa was delivered in heavy rain with no protection, so it was very wet when it was brought in. I have just spent nearly an hour with the Online Chat Service, but the only thing on offer was a call back within 48-72 hours. I am a Pensioner with guests arriving for Xmas with no proper seating now. A visit from an After Sales Manager in January rectified the fault, but just 2 days later BOTH of the recliners stopped working! Given all of the problems I have encountered and a total lack of customer service, I have lost all confidence in DFS. There were no apologies or any sign of concern from DFS. They have now collected the Sofa and given a full refund, but I would never buy from them again, nor would I ever recommend them.