Bought a sofa in October 2024. The sofa so far (March 2025) has been fine but at time of purchase we asked for fibre interior as my partner is allergic to feathers. The bolsters pillows delivered with the sofa were feather. Told they were complimentary so to replace I would need to pay for new fibre pillows. Paid for fibre pillows in October and they delivered 2 more feather pillows in JANUARY! Have called multiples times, used the online chat and been back to the store in Southampton. Absolutely shocking as no one seems able to rectify their mistake. It’s still ongoing, we have a new born baby and have spent too much time trying to fix their mistake. We spent over £2,000 on this sofa and will definitley never use this company again. Very disappointed