DFS are a horrible company to deal with, good in store as they want the sale, (which is fair enough) the nightmare starts after delivery. Our leather furniture started to deteriorate unbelievable creasing and pooling, looked like they were 2 years old, after 10 days. Requested a refund at 20 days, they then send you around departments wasting your time. Eventually you get an "engineer" who says as soon as he walks into the room, that's exactly how it should look unbelievable. Then you will get a manager, from a different branch you bought from concurring with the "engineer" report, he supposedly did a structural assessment. How you do that without touching it i don't know. Saying its "natural softening of the leather" after a couple of weeks lol. Well i want a full refund and i am not going away. Terrible company that sells sub standard quality and horrendous customer services