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Anonymous
Awful company. We bought sofas in September 2017. We paid to have the sofas treated against stains. We paid for Guardsman cover, which we were told would cover us for any accidents or stains. In December, we realised that there had been some dye transfer from cushions on the sofas. We contacted Guardsman, only to be told that we weren't covered. We contacted DFS and they don't want to know. We don't believe that the sofas were treated against stains, or why would they stain so easily. We were also missold the Guardsman protection, as we were told we were covered for stains and we aren't. Awful, awful. New sofas that are completely ruined. Even though we paid for things to cover against these problems, DFS say that won't do anything (apart from to replace the affected fabric, at only a fraction less than we paid for the two sofas in total).
6 years ago
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DFS has a 1.3 average rating from 749 reviews

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