In a nutshell, they do not do what they say they are going to. We ordered and paid for a coffee table at he beginning of Jan 18, using the store model as our quality guide. The first 3 all had different quality concerns, on each occasion, the fault was very noticeable and should not have been allowed out of the factory, this says al it about their supplier base. We finally accepted the 4th table in July, which was still not to the shop floor model standard and we only give them a 4th opportunity because we were told that we would receive a rebate, which as of yet we have not and the communication has stopped. The local store where we bought from is at Teesside Park, Thornaby, Stockton-on-Tees, however, we have also been dealing with Sunderland branch and have been told this is the regional centre that deals with problems. Generally, the communication has been ok at best until we accepted the table, then dried up all together. In the end we went into the store and spoke to our contact who said he would ring back later that day, here I am 2 weeks later still waiting, very disappointing from a market leader and a company that should take customer service very seriously.