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Anonymous
Buying the leather sofa from DFS was one of the biggest financial mistakes I have made. Purchased one of their TOP sofas from the ICONICA range (Salone) with the chair, we have spend ~ £3.5k and were led to believe this is their superior range. But it has proven to be total rubbish. We have had the sofa for just over a year, it is in our 'second' living room and is only used twice per month (no children), so in total it has been sat on around 50 times. That's ALL. Within two weeks of delivery we had to call out DFS as the sofa was making awful loud squeaky sounds and was a great embarrassment to anyone sitting on it. Also one of the corners has sagged and dropped by couple of inches (it was re stuffed but subsequently dropped again and now 'hangs' on the edge). I also showed a huge scar on the leather (15 cm long) on one of the seats in most visible place. The scar looks like a cut underneath and looks like it could rip any time. DFS said leather is a natural material and this happens. But this is clearly a rip or damage during manufacturing process. We can not now sit on one of the seats as it is starting to rip. The sofa is made up of sectionals which are of different heights, we have 4cm height difference between two seats, but again DFS said it is the 'beauty' of their product. Looks cheap and nasty. One year later, which is after approx 50 uses the sofa looks shabby and sagged. The leather is marking each time you sit on it and it already looks 10 years old. It is disgusting quality, should not be allowed to sell. I will not be able to keep the sofa, even before the repayments are finished. I wish I have spend a little bit more and bought from a reputable retailer. Never again. It is completely wasted money. The identical sofa (Salone) on their website or in store looks great, crisp lines, no saggy dropping corners. Beware the delivered product is not the same quality as in store.
6 years ago
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DFS has a 1.3 average rating from 749 reviews

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