We purchased a sofa and two armchairs from DFS Oldham in November 2017 and took delivery in December 2017(10 months ago). Shortly afterwards the seating area of one of the armchair was so uncomfortablethat you could feel the frame when sitting on it. I telephoned the Oldham branch and a person from the service department attended, he was quite adamant that this was normal and he would not make any attempt to rectify the problem. We persevered with this for a few months and then made a further request for them to inspect the chair. This time a different member of the service department attended and replaced some of the foam in the seating area, which was an improvement. Over recent months the seating has deteriorated to such an extent that I requested another visit from the service department. On the 18th October a person from the service department visited (the same person who visited the first time), again he was quite adamant that he was going to do nothing as he considered that this was normal. I asked him why this particular chair differed from the other chair and indeed the one in the showroom, his reply was that it is probably sat on more, I assume from that remark that the only way to ensure the quality is maintained is not to sit on the chair. To say that I am very disappointed with DFS and the quality of their furniture is an understatement, we are now left with little option but to buy more furniture from a more reputable company that sells quality furniture.