Took delivery of my 3 seater Venice sofa in December 2017, within a few weeks I found the sofa very uncomfortable to sit on, the foam cushions are of poor quality, I visited Dfs in Speke and complained, service manager visited my home, after inspecting cushions I was told there is absolutely nothing wrong with them, I told this person that even after sitting on cushions even for a short time I could feel the springs underneath, requested another visit different person came out,again in his expert opinion there is absolutely nothing wrong with the foam in cushions, what I found odd was not long after buying this sofa when I looks on the website the Venice range is mo longer there ?, I dont know if I would have a case to to try claiming from my credit card company as I think I may have left it too long, retired from work 6months ago due to ill health after 2 heart attacks and felt unable to deal with the stress of it all,, customer service is disgusting, I paid £998, for this sofa ,I actually avoid my sitting room, cant stand the thought of this piece of furniture that is so uncomfortable, .