I never usually like to complain but this ended up taking 7months for something to finally get sorted and has left us so upset! We ordered our sofa from DFS back in April...When it finally got delivered, the leather had been badley scuffed and feet significantly scratched. We were so upset & took photos to email DFS and they said someone will be out to see our sofa. After numerous calls back & forth with still no one organizing to come & see our scuffed sofa, unfortunately our sofa got from bad to worse after only having the couch for less than a month. We noticed that the foam inside the couch had slouched, streatching the leather making it look like a 10year old couch as well as the stitching coming undone. I emailed again & ended up having to go into DFS and personally speak to the manager about moving forward with this & what they could do for us, as we were promised that someone was going to come out to see the sofa! Many weeks later they finally sent someone out to have a look at it & possibly look at repairing it. The DFS guy came out & he brought a part he had ordered to fix the scuff & then realized they had actually ordered the wrong part. The head manger came out & said we can repair it for you (which means that we would be paying for a seconds sofa, not a brand new one) & offered no compensation for the run around. We’re so upset & cannot believe that something we had been looking forward to & saving up for had blown up in our faces!