Poor Service and Poor Quality. Later after the Story I will tell you how to deal with DFS' B.S. DFS state they have been making Sofas for 50 years. You think they would have learnt how to make them by now. Story Bought sofa over the phone in January 2018. I was informed it would take 8 weeks and we should check the online tracking tool. 8 weeks gone and tracking tool states we will be receiving our Sofa. Gone past delivery date. Phoned them to find out it will be another 4 weeks and the online tracking isn't accurate. Sofa turned up edges squashed and marks on the armrest. Told the marks will go away in 4-8 weeks. Guess what marks still there. Manager will come out checked it and said he will come back. Another couple of weeks go past he comes out with hair dryer and iron. Couldn't get rid of the marks. States he will replace the part. Few weeks later comes in with a second hand part which is worst then the one on the sofa. Had enough told him him to take it away and provide a refund. Rang head office and all you get is passed around to the manager in store to collection department. Manager is only available on 2 days of the week. Going back and forth and they state can reinstate a fancy word for exchange. In addition we don't use the sofa and it is already sagging and leather looking older than my old sofa. A full year approaching and I am now taking them to court because they are the most pathetic company I have ever dealt with. How to deal with DFS if you unfortunate enough to buy a sofa from them than follow these rules 1) upon deliver inspect the sofa. Any marks, scuffs sagging. Reject it immediately at the door. Do not let it in your house. Otherwise this is where the problem starts 2) Purchase using a Credit Card so if anything happens you can raise a dispute with your credit card company 3) If your sofa sags and sinks. Report it to them. Law states that products should last a reasonable amount of time. DFS are enough to give you Mental health problems.