What DFS HIDE about leather sofas Hi We had two sofas delivered and within two hours reported a problem to DFS/sofa had scratch marks on the front of one of the sofas. Took about 10 days for a service rep to visit and he said they were natural markings. One being two foot in length. I queried this at the time saying if these marks were all over the sofas would this be acceptable and he said YES. He said he would send report to manufacturer and in a weeks time he would ring me with the outcome. He also said depending on the result, that would be the end of the matter ( a veiled threat) In other words if they agreed with him we were stuck with the sofas. I asked for a report about this meeting,the service manager refused saying it would not be possible. Service Manager also said we would have been advised about such marks by the sales staff/we spoke to three different sales staff and no one mentioned about scratch marks on the sofas being two foot long as acceptable. So beware if you have two foot long scratch marks all over(everywhere) on your sofas that's ok according to DFS. I sent an email about the meeting to DFS Hedge End store basically complaining about what was said. Store manager ignored my email but said he needed to visit to examine the sofas himself. I refused, saying one visit should be enough. I asked for the manufacturers report. This I found out afterwards was never sent, even though the service mgr pointed to his phone and said it was sent ? It was a lie. The store manager also told me he was waiting for this report, but that was a lie also. The Area Sales Manager has advised us it was never their intention to mislead or lie. He offered us a hamper as some kind of goodwill gesture. We did not accept this as felt it was not appropriate to the situation we found ourselves in. We have since had the sofas removed as we had quoted the Consumers rights act 2015. The only time I got a proper response from the store manager about my emails was once the sofas had been picked up. This was the same for the area sales manager. Which I said at the time to them was very strange. DFS at no stage denied anything we said was untrue. DFS only seemed to want to communicate with us once the sofas had been removed. The inspection by the service manager was orchestrated to get a desired result in favour of DFS, but was actually a sham from start to finish. DFS were not at all bothered about our concerns. We are now waiting to hear back from BBC Watchdog regarding this complaint as DFS are now ignoring our emails.