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Gianni Paganuzzi
I had a horrible time with DFS! We bought 2 sofas they said they would arrive in 3-5 weeks 4 months later I was still waiting. I bought a sofa elsewhere as we had nowhere to sit. Tried to cancel the order as they had breached the delivery clause in the contract. Turns out their contracts are so dodgily written that they have no duty to deliver... ever! I spoke many times to their customer services and eventually they guy ended up saying “we’ve got your money now what are you going to do about it “ When the sofas arrived 2 months later one was ripped. We then waited a further 2 months for it to be poorly repaired with not quite matching fabric. I would rather burn my money than give it to these people.
5 years ago
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DFS has a 1.3 average rating from 749 reviews

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