Ordered a sofa bed via website, failed first 2 delivery dates and DFS didnt even have the decency to even call us it wasnt getting delivered so waited in all day for nothing, we phoned them in the end only to find out. 3rd delivery also failed (not even at local store yet) at least we got told on the day of delivery this time. Now sick and tired of DFS incompetence and broken promises / agreements want to cancel and money back. But no department we can get to via phone is authorised to refund, instead told the refund department will phone us and they dont, now using payment method (paypal) to get our money back from the DFS thief's, after that legal action. The options for the DFS