DFS (designed for skip?)ordered sofa last June. First one came damaged and to add insult to injury delivery guy damaged my brand new flooring when he was attatching floor protectors/gliders by scraping metal feet around floor.After several conversations with customer services and having inspection to assess repair the sofa was returned.one of the issues had been the recliner electrics which didn't work,when it was returned after 'repair' it not only came back scratched up and even worse for wear it came back with the electric buttons in the wrong way round .Again I rejected the sofa and again I spoke with customer services,I visited the showroom and spoke with area manager .I was assured I would be compensated for loss of earnings and for the stress it had caused.weeks and weeks passed and in the end I decided I should have a replacement .The area manager turned ..he was rude saying that as the damaged sofa was in my home it was mine and they have no duty to replace it ..basically put up and shut up! Meanwhile I received a letter stating that finance repayments would start which I said was not fair as I have not accepted delivery but DFS said nothing to do with them and I would have been fined if I didn't allow payments to be made so now I was paying for item I wasn't planning on keeping.After 7 months and more heated discussions with rude area manager including him saying that I will accept replacement whatever state it is in and that as I have demanded a replacement I won't be compensated ,we were contacted with an exchange date.Yes the sofa came and it is better than the original one though not perfect however I have been left with damaged floor in my through lounge ,I am out of pocket and stressed by the whole experience.i have written a letter to DFS and sent recorded delivery but they are now ignoring me.i am beyond disappointed when my family have been loyal customers for as long as I can remember and they clearly couldn't care less when they have had your money.