Bought 2 & 3 seat recliners on which the centre of the 3 seater has squashed down so much you can only feel the frame when you sit on them. New interiors were ordered and replaced and within 2 weeks the same thing happened. i was told by a manager of one store and a sales person at another that if a 3 seater has just 2 large cushions, then no one should really sit in the centre. ???!!! Why advertise and price it as a 3 seater then?????? As is my statutory right, now that their attempt at repair has failed, and i cannot find anything im happy to exchange for, i've asked for my money back. they are denying me that right. They cannot deny that! its my right under consumer laws. im going all out to get my money back and never deal with this company and its smarmy smug managers again. From what i've realised they say all the right things to get you to buy, then wash their hands and go all rogue trader knowing that 9/10 people dont know enough to get what they are entitled to! unfortunately for them, im that 1/10 that does. thankfully i paid the deposit with my credit card and took out the finance, meaning both credit companies are equally liable to resolve my issue. they've both initiated the section 75 chargeback procedure, through which they will take the money from the company's bank account and refund me. once one of them refunds me, i can halt the action with the other one. you'd think that if you're paying approx £4k for sofas, they would last for years, not a few months! Never again! Avoid them, but if you have to have one of their sofa's, use your credit cards and finance for the extra protection cos you wont get that from DFS