I ordered a suite which was far more expensive than I wanted - fair play, good sales techniques from the sales staff. I then requested a site survey as I was assured the sofa would fit into my house but I wasn't sure; guys came round to check and confirmed that they couldn't get the sofa into the living room. It took two weeks to get someone out to check the sofa would fit (with two failed appointments) and then after I found out that the sofa wouldn't fit, the company could not be bothered to get back to me - it took me two week and loads of unreturned phone calls to confirm that the order was cancelled and frankly, the lady I dealt with was so rude, as if it was my fault that the sofa wouldn't fit!