My first sofa was from DFS and I had it ten years with no problems at all, it was a fabric sofa. This time I went for two leather two seater sofas. They arrived when specified (seems I am lucky there) however, the delivery men scratched my wooden floor! The sofas were also, rocking (they are recliners). One of them also came forward as one got out of the seat...very dangerous! I immediately contacted DFS and a few days later two service engineers arrived to inspect the sofas...they wanted to fix my sofas by propping the sofas up and stablising them with cardboard, I refused this option - they also scratched my wooden floor...at the other end of the sitting room! I then wrote to the CEO of DFS (Tim Stacey) as apparently his priority is customer satisfaction! Within a few days the manager of the Enfield store in London, called me and arragned to come and inspect my sofas. (I had purchased them at Tottenham Court Road, London). Gerry agreed the sofas were 'not fit for purpose' - which under the sales of goods and services act - items purchased 'must be fit for purpose and last a reasonable amount of time'. It was agreed that DFS would pay to have my floor restored by a French Polisher, and the sofas would be re-ordered. My new sofas arrived in March. Alas, these were in worse condition than the two they replaced. One was now sturdy but the other one rocking. Both sofa frames are out of alignment - with the back of the arms protruding past back of the frames by at least an inch. The leathe is crumpled with indents and markings and there are gaps up to 2.-3 inches wide between the seats on both sofas! The delivery guys informed their manager and after a few days I was contacted by a manager from Enfield who came to inspect my sofas again. He agreed, there was too many things wrong with the sofa to fix. He said he would be in touch in a few days! A few days later I was told the Upholster Manager of the SE of England would visit me to inspect the sofa. The other day this manager arrives, and declares there is nothing to fix - that after a few months/years of using the sofas the gaps would close! That all these sofas will always be out of alignment. Furthermore, what I was told at point of sale; that these lovely FALCON leather sofas were made of Italian Leather, the kind that does not make you sweat in summer or feel cold in winter - was lies! As they are made in China....when I was disgruntled by this, he said, and I quote, "So what, what is the difference between and Italian cow and a Chinese cow?" Moreover, he told me that everyone except him is a liar and that customers should be told at point of sale that these sofas are made in China and that they will arrive to your home in a state of dispreair! His words, not mine! Flabberghasted, when he left I called the manager at the Enfield store because I felt like I could never get the lovely FALCON sofa I had dreamt about for two years, as perfectly advertised in their stores and online....I had no choice but to reject the sofas. Which by law I had a right to do. They will collect my sofa next week...which by the way, they just throw away rejected sofas...and will leave me, a disabled woman sofaless! I wrote to the CEO again, but the man who apparently takes customer so seriously, apparently doesn't give a hoot! I don't suggest anyone buy a leather sofa made in China...from DFS. I am looking for a place that is honest and that really cares about their custmoers....I suggest you do too.