I have had 2 sofas from DFS for many years and I was happy with them, so when I wanted to replace one of the sofas for 2 leather wing chairs I bought again from DFS, together with a leather care kit. I was told I would get a £200 discount as I had spent over £3k, but they took the full payment. I have been waiting for the refund for 6 weeks. I have rung them 4 times to chase it. They gave me a delivery slot of 7.47 - 10.47 but they didn't arrive until past 2pm! They didn't have the care kit on the van, and I am still waiting for that. The chairs are lighter than the swatch, but they say it is within tolerance so I can't change them. Will never buy from them again.