One star is probably too many Nearly a month ago I had 2 leather settee recliners delivered, as soon as we went into the room our eyes started to stream and our lips started tingling then feeling like they were burning, I immediately emailed customer er services who told me the local branch would contact me straight away and someone would come out to look at the problem. No contact was made even after more emails and phone calls, I eventually went into the local store where I was told it was to do with ‘ the packaging’, total rubbish as I know from previous experience that this odour emanates from the foam upholstery, the manager said he had seen this once before and they had taken the suite away to ‘ air out’ which o agreed they would do and he said we they would loan us furniture until the suite was ready to comeback. I then heard nothing from them, further calls and emails to customer services ensued and eventually a date was set, I had a call from the driver who was en route to me, I as,Ed if he had loan furniture and he said he had no know.edge of any being needed, I phoned the shop manger who said he didn’t have any suitable replacements at that time, I was going away the next day and had a row with the manager on the phone, I admittedly ended the call in frustration. I returned from holiday last night, I have burning lips and streaming eyes again but thank god DFS are supposedly taking the suite away today and providing loan furniture. I have asked persistently for the chemical data sheet from DFS and they have totally ignored my request, I really need to know what it is we have been exposed to. The strange thing is that customer service operatives have been really good on the phone but after that nothing seems to happen. I owned a ventilation company so I know all about ventilating the room when there is an odour like this but it makes no difference. We have decided to give it a month for them to air out the suite, if it doesn’t work, we shall as, for our money back.