The worst customer service you could possibly imagine !!! My footstool got damaged during delivery so it had to be sent back. I was told someone from DFS would contact me within a week. After one week of waiting I decided to call them. I was told my footstool was being fixed and someone would call me as soon as it was done to arrange delivery. Another week passed and nothing. I called them several times over 2 weeks and every time I was getting a different response: "it has been fixed, waiting to be delivered", "it hasn't been fixed yet but it will be shortly since they have other more urgent jobs to do", "it is somewhere in the warehouse but we cannot locate it". Please note that once I was on hold for 40 minutes and other time for 15 minutes. Both I had to disconnect as it was aggravating me even more. When I finally got my item, it was still partly damaged! I sent it back and asked for someone who was in charge of this mess to call me back. They called me back but when I asked to talk to a manager I was told "it won't be possible". A few hours later I got another call saying that the broken part had been ordered and I would get my item by Friday. It was last week. I still haven't received it and again no one even bother to call me.... It's worth mentioning that I have a bad back. This is the reason I purchased this footstool as I was advised by my doctor to have my feet up when sitting on the sofa. Appalling service DFS !!! Never again !!! Maybe you are the leading upholstery retailer in the UK, but you definitely have one of the worst customer service teams.