Talked into taking out insurance, was told if anything went wrong it would be put right without question. I purchased a leather two seater and after two and a half years we noticed the leather fading at one spot. We clean and nourished the settee as per instructions and always tested the DFS cleaner and nourisher on a small spot on the back. Started to clean the spot gently and to our astonishment the colour started to come out of the suite, it seemed to roll off, it never happened anywhere else. I contacted the insurance and got the usual grilling but nothing I did was at fault, I complied with all the cleaning requirements. It was then ignored for about six weeks so I phoned the insurance company again and had to go through the grilling again. A few weeks went brand by now I was fed up with the process so they was phoned again, a thirty minute grilling later they said that it was not an accident so I was not covered it was down to a manufacturing fault. I now turned to DFS, explained the whole process again only to be told I must had got something rubbed into it off of my clothes, full stop. NEVER AGAIN WILL I SHOP WITH THIS COMPANY, THEY ARE CON MERCHANTS.