Everything went bad, firstly I was completely miss sold the sofa, I was told it was wearhouse stock and I was told that I would have it WITHIN 3 weeks as it's in there wearhouse ready to go. 3 weeks later I get someone to give them a call for me as I was at work and couldn't do so, the lady on the phone said she cannot understand why I havent recieved it yet and she said she would give them a call back that day with a date. To then not get called back and when ring them back I get spoken to like absolute rubbish by a lady on the phone who basically tells me it will be 12 weeks and coming across like I would have been told that which I NEVER to then put the man on the phone who was rude also, there manners and tone of voice was absuluty in acceptable he then in 2 hours calls me back to apologise and says that it's completely wrong the way the lady spoken to me but doesn't acknowledge the way he done and advised me to complain about her! He also said he would call me back in half hour and give me a date when the sofa could be delivered and said he will get it for the following week for me to not receive a call AGAIN had to go into store to get a refund! I would honestly go to oak furniture village there staff where friendly the sofa was better and I had it delivered 3 days later!