Wish I had seen this website before I ordered my sofa. Where shall I start? Foot hole not drilled so had to sit on sofa while it was directly sitting on the floor. Delivery chap left blood on the front of one of the seat cushions. Pulls in the fabric, one of them actually broken so there is a small hole, back cushion that doesn't fill out the cushion cover, bottom edge of one cushion isn't straight it has a wave in it and it isn't the same height as the other one. Wavy piping on one of the arms, fabric on the front of seat cushions all puckered. Numerous loose threads in the seams. I had a so called service engineer come out the day after it was delivered, all he did was drill a hole for the foot, with some difficulty, snip some of the loose threads and remove the blood. I've spoken to the shop in Northampton twice now, you couldn't find a more rude woman, so dismissive and aggressive, she must have been a Rottweiler in a previous life. Definitely a case of we've got your money now don't bother us. Another visit for yet another service engineer was arranged for June 20th, yesterday, between 1 and 4pm. What a surprise, he was a no show. I've taken legal advice, informed my credit card company what is going on, they've been very helpful. I've sent a letter today to Head Office by recorded delivery setting everything out, telling them I am rejecting the sofa as it is less than 30 days since delivery, telling them I want a full refund and giving them 14 days from the date of the letter for confirmation. If that doesn't work I go back to credit card company and they take over. You can find all the information you need to get a result on the web. No, DFS doesn't return phone calls or emails, their customer support is non-existent despite all the blurb on the paperwork. They are very good at ignoring us. Don't let them get away with it. I'm not going to. I'll keep you posted.