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Gigi
We purchased the Dillon Foam Corner Sofa two years ago and unfortunately it has been one of the worst purchases we ever made. The sofa started sinking after 6 months of use. We are a family of 3 and take care of our furniture in the best possible way. However no amount of care can rescue the lack of quality provided by DFS. We regret our purchase deeply and will never go back to DFS. The showroom sofa we decided to purchase was of much better quality. What was eventually delivered to our house was by no means the same product. The sofa is way lower then the product we chose in store and the quality is appalling. After siting on it for a few minutes you sink so deep into the sofa, we barely manage to get up from it. All the zippers of the cushions broke and the inside material is coming out. The fabric attracts all the dust and no amount of cleaning is helping. After complaining to DFS they sent a consultant to our house to check the product. As a matter of fact, it was a laughable experience. The consultant sat on each spot on the sofa for about 30 seconds and confirmed nothing is wrong with the sofa. How can you come to a conclusion after 30 seconds? Try sitting on it for an hour and see how it feels. Both my husband and I have been suffering from back pain since purchasing this sofa. If you are looking for quality, avoid DFS.
5 years ago
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DFS has a 1.3 average rating from 749 reviews

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