I wouldn’t even give one star. My experience has been so disappointing. The amount of money spent with DFS and I received the wrong item which was later discovered that it was the salesperson who did not explain that the sofa we were sitting on in the store was not the one we would receive. The sofa arrived with a dent in, this was repaired but I was still very disappointed about receiving a sofa I didn’t vision receiving. It was a lot of money and I am still upset by it now. I received a formal back not cushion back, I ordered the large footstool with the material patterns of all of the cushions I believed I was going to receive. Now I have a footstool that does not match. A few months down the line and I have not received any cushions that I believed they might of because I was led to believe I was getting that style sofa. I was asked to buy them! The sofa cost a lot of money I am a single mum and I saved and struggled to be able to buy the sofa and it was been such an upsetting experience. I have had the sofa a few months now and there are bobbles appearing which only shows it’s bad material. So disappointing. I contacted customer service and yes they repaired the dent but they did not do anything to make me feel any better about the disappointment of being tricked into ordering what I now know to be the formal back which is Also more expensive.