Don’t buy from DFS!!!!!! -Mis sold a sofa with the stain protection, was told liquid would sit on top of the surface like a puddle for you then to clean, it won’t soak in. Spilt water and it absorbed it straight away. Apparently I’ve misunderstood the product, made to feel like an idiot. I was then told by the Barnstaple manager that it could be due to me having dyslexic as it took a while to sell the sofa to me and I’ve mis understood the product! Funnily enough when I’ve asked for all phone calls they aren’t recorded at local stores! -Arrived with no packaging and was just on the dirty floor of the delivery truck cushions everywhere. Apparently that’s how second hand sofas arrive with no packing I was told by a lady at the call centre, this wasn’t second hand, they had no answer and just said well that shouldn’t of arrived like that we can’t do anything about that! -Fabric already baggy after 2 weeks of use, to be told that will happen to our sofas and is normal, ( I just weigh 8 stone!) -I’ve spent numerous hours chasing DFS after being told many times that I will be called back and promised a date needless to say this didn’t happen. -Sofa also arrived damaged and ripped on the underside by the delivery men. I tried returning it within a week to be told they can’t do anything as I brought it in store! Don’t buy from DFS if you want to be lied to, spoken to in an extremely rude manor by the local branch and to have to live with a faulty product!!!!