Ordered 2 seater and 3 seater recliner in leather in July. Was delivered September. Immediately delivery men had left I noticed the cushion on one side of the 3 seater was higher than the other when assembled. Also legs were missing for 2 seater. Rang the store the same day,another delivery team arrived next day with missing legs and adjusted 3 seater. Didn't look any better and I said so to be told "thats the best you will get!"before we had a chance to take complaint further the recliner mechanism on one side malfunctioned. Another visit from an"expert"confirmed mechanism was twisted and would have to order part which could take 12 weeks to arrive!the sofas only took 9 weeks to make!but we were assured someone would ring regularly to keep us updated. This was on September 25th. Not a word from them so on November 1st my husband rang,they gave alsorts of ridiculous excuses why they hadn't rang.An email was sent off to head office andwe recieved a call the next day after I explained I was unhappy about the time it was taking to get a part,and in the meantime we can't use recliner. The person from head office said the part wasn't arriving in store until the end of November!but would chase it up and try to get it earlier but in the meantime would keep us updated every few days as to the progress. At the time of writing this review we have not heard ONE WORD from head office. Complaints are falling on deaf ears. All we can do now is just wait for the part to arrive but I will never buy from dfs ever again. Couldn't fault the service in store (metro centre gateshead)but once they have your money they're not interested. After sales customer service is a disgrace