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Just bought a three seater and two seater Aniesha sofas in grey. Sofas seem ok so far apart from threads hanging off seam lines. We bought the Gaurdsman protection policy where they state that your sofas will be sprayed with a protection spray, so that liquids split on the material will just form a bubble droplet as shown on the example card in store. When I did the water droplet test at home on my new sofas, the water just soaked straight into the material so I didn’t believe that my sofas had been sprayed. I phoned the store straight away and they insisted that they had been sprayed but didn’t provide me with any proof and I was made to feel stupid for even asking. Why show customers the sample cards with two sides, one protected and the other untreated with Guardsman spray, when they don’t spray the sofas! Here’s a photo of the test I did against the test card they gave me. It’s miss leading saying they spray your sofa for £193 then get the insurance policy thrown in for free. Just hope the policy works if we get any problems!
4 years ago
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Alice, Customer Support

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