GREAT AFTERCARE - I have had numerous sofas from DFS over the years and I have always found them good quality, albeit the aftercare can and has let them down. I must say though the aftercare has worked excellently on my recent purchase I purchased a circular chair online, as it perfectly matched the sofa I had bought from them 2 years ago and as I needed an additional chair and my original sofa has been discontinued, I was thrilled to realise I could order a chair which matched. I quickly ordered this chair online, for delivery for Christmas, as I had found a match for my older sofa. I must say though I was a tad hasty in ordering the chair and hadn't realised it was a swivel chair :( The chair arrived and it matched my old sofa to a tee, but with it being a "swivel" chair I found that when getting yourself out of the chair, which is a large circular shape it tipped forward because the chair only has the swivel mechanism underneath and no legs, understandably so the chair swivels. I called the aftercare department who sent a service man round to view this issue, I told him he could take the chair back as I couldn't have a chair which tipped every time you get out of it, but would have feet placed on the sofa.......miraculously he had a set of matching feet, to match my original sofa and took the swivel mechanism off and replaced with feet, which to be honest is what I thought I had ordered in the first place, I didn't want a swivel chair. Now the chair is sturdy, usable and isn't a safety hazard. Very long winded I know, but they have solved my problem, free of charge as I have only had the chair a few days and now I have a chair which doesn't tip over - CAUTION BE CAREFUL THOUGH IF ORDERING A SWIVEL CHAIR, THEY MAY BE CLASSED AS SAFE BUT DO NOT FEEL IT AT ALL