Why am I shocked at the amount of bad reviews DFS IE is given on various sites? Why have they been allowed to get away with treating customers so badly for so long? Today was my turn to be on the receiving end of the distain that DFS shows towards its customers. I am disabled a fact that DFS were made aware of yet today I am deeply distressed to be informed by DFS that I am expected to daily remove all cushion covers and reposition the filling material inside. This is something that I cannot physically do nor should anyone be expected to do on two month old sofas. This is the first time that any retailer has made me feel worthless and disregarded knowing that because of my disabilities I would be unable to carry out the daily instructions I was told to do. I specifically chose fixed back cushions as I need support but instead I’ve suffered increased pain sitting on sofas that are poorly made and that are not at all supporting. The sofas are not as described and are not fit for purpose. I want a full refund which is not unreasonable. DFS will be held accountable for their unacceptable treatment towards me as I refuse to be discriminated against by anyone. They have left me feeling humiliated, worthless and deeply upset.