I bought the globe sofa in May in charcoal, by August it had gone really bobbly. DFS sent someone out and said nothing was wrong and it was just wear and tear. I complained again, they sent another person out who left me a bobble off machine, after 2 months he expects me to waste my time doing this every few months, absolutely disgraceful. They wont do anything else for me after only having the sofa for 6 months. Their customer service department is awful and complaints procedure non existent. I will never buy a sofa from DFS again, under no circumstance by the GLOBE SOFA IN CHARCOAL, it looks about 5 years old after 2 months. Why use such a unpractical material that goes bobbly on something that is used in a home more than most things. Extremely frustrated and let down by DFS. 1 star is being kind.