We always have our sofas from DFS and all staff friendly until we had sofa delivered and both sofas came with different coloured feet. We rang to explain and we had reply back well you signed for them so tough. We never signed for two different feet so now they are willing to change them after three phone calls were made. The guy that served us very unpleasant on phone which got my husbands back up. If you are buying a sofa from DFS in Cannock ask for Ian as he is a really nice guy and in future we will only deal with himself. I cannot knock the sofas from DFS as always been happy with them.