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Allan Hamilton
Shambles. Only use DFS is you would like the following. 1) Waiting 4 months for the correct items to be delivered to your house (and i'm estimating at 4 months as it hasn't arrived, so could be longer!) 2) MANAGERS of a DFS store not amending your order from a larger seat to a smaller chair, a couple of days after the order was placed, so he can capitalise on his higher commission, hence leading to a massive delay in you getting the correct items. 3) Same manager not returning your calls on at least 7 different occasions. One of which you were told, "he is on a call but knows you are calling in so he will call you as soon as he hangs up. Should be 15 mins tops". I called them back 3 hours later when i heard nothing out of fear that something had happened to him. It had. He went for lunch. 4) No communication or updates regarding your delivery. The original delivery was due to be in my house on the 11th Dec. No show. called in and told it would be the 17th Dec. No show. Called in and told it would be the 22nd Dec. No use, I'm not here over Christmas, as explained when the sofas were purchased, deliver the 4th Jan please.Wrong items delivered. See above regarding greedy commission. Now today after being told the correct items would be delivered this week, i'm told it will be middle of March. Shambles.
4 years ago
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DFS has a 1.3 average rating from 749 reviews

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