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Angela Hayle
Bought suppose to be leather settees paid £3.500 been complaining about them within a year of having them. Being fobbed off, then 3 years down the line the white so called leather started peeling all over contacted the insurance that I took out with them only to be told I'm not covered it's down to DFS contacted DFS who ignored my letters got a reply finally stating I'm only covered for frame work but warranty for the leather is only covered for 2 years which is ridiculous. I got in touch with trading standards who advised me what to do DFS was still robbing me off so I went to the furniture ombudsman who got the ball rolling finally DFS sent out someone to look at the settes he seemed shock said hes never seen it before he said he would recover the leather. But as soon as he got back to the office showed the photos he took they now want to put some kind of paint on my settees to peel the top layer of my leather I'm not happy with their decision as it's just making the problem an I paid slot of money for them I feel like dropping off the settes to the store and tell the costumers not to buy anything from them they are quick to take your money but dont want to help when you've got a problem I will never buy from them again I'd rather sit on cardboard then give them my money
4 years ago
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DFS has a 1.3 average rating from 749 reviews

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