It is a shame you can't give a 0-star review! I don't think I have ever written a bad review for a company before but the experience with DFS is one I will never forget. We ordered our sofa 5 months ago, 4 weeks before we were due to move into our first home. Penny the saleswoman in Peterborough DFS was very positive and keen to get a sale. She told us that our sofa would be delivered in approximately 5 weeks, which sounded great! We got it ordered, specifically asked for finance and had a great discussion about whos name the finance would be in etc.. We were so pleased with how simple the process was. 5 weeks passed and there was no sign of a sofa arriving, we contacted the customer service team who repeatedly said 'we did not create coronavirus'... but reassured me that my furniture would be with me in 4 weeks, as I asked to cancel and order with another furniture company who would deliver within 4 weeks.. this happened multiple times. At one point they told us that because our sofa was in Poland it'd take a lot longer to deliver than the UK based manufacturers. For a company that prides themselves on making UK based furniture, this surprised me. After just over 4 months of waiting we had a call to arrange a delivery slot!! This, however, was not as good of news as we had thought, as they told us we needed to pay the ENTIRE balance before delivery.. As I previously mentioned, we'd asked for finance. We were told there was no mention of finance on our file and that we must pay our balance BY THE NEXT DAY, or lose the furniture and full 20% deposit. We were absolutely livid, after buying a new build and me being on a nurse wage, we had planned out our finance payments and were not prepared to fork out a grand at a days notice. After repeatedly talking to the useless customer service team, they did nothing to help us. This was an issue caused by DFS, but they had no interest in resolving it. We ended up having to pay the sofa off in full prior to delivery. All in all, it has been a very stressful journey with DFS and they have made mistakes, not sorted their mistakes and lied to us. I would never buy with them again and it has been more stressful than actually buying our house!