I wished I had read the BBC ‘Your Money Their Tricks’ before I bought my sofa I ordered my sofa from you in February and paid for it on 10th March 2020. I have now emails you about 4 times and had 6 telephone conversations. I managed to find your complaints email and someone did phone back from this recently. Chronology of information:- First phone call on 28th May I was informed that my sofa was being shipped and it was half way here so I should receive my sofa at the end of June 2020. I phoned again on 18th June and was informed it was definitely in one of your warehouses and should be with me either the end of June or beginning of July. This sounded consistent. I therefore phoned again on 23rd June and I was informed I should be getting my sofa on 22nd July and it was still being shipped - issues due to Covid19. I therefore found the complaints email and someone rang me back on 2nd July and took details of my complaint and said they would get back to me. They phoned again today to say that the sofa was still in transit and is being shipped so they are hoping it will be in the distribution centre by 22nd July but they could not give me a definite date and all of this is due to Covid19. So they are more than able to blame all of the issues onto COVID and I dare say they will still be doing this, this time next year when I still don’t have a sofa! And they are fully aware there is very little I can do about this. I have read the latest reviews on Trust Pilot most of which are saying the same thing as me. This company does not have an effective complaints system nor an independent one. I have now emailed Citizens Advice who can either send my complaint to Trading Standards etc.