The customer service of DFS is extremely bad. Placed an order for sofas on 29.02.2020 at Romford showroom and beginning of a journey of bad experience. At the time of placing the order I have informed that the entrance of the house is narrow. But the sales person Mohammad confirmed to process the order. As we were little worried we had to visit the showroom again to be reconfirmed that the delivery will not be an issue. The store Manager advised there will be no issue with delivery and explained that the sofas can be can be takes as pieces and be fitted inside the house. We can understand the production and delivery was hampered by Covid-19 situation. During this time no phone was answered to give us an expected delivery time. Had to email couple of times, no one bothers to response, though automated email suggested response time within 48 working hours. On 15.07.2020 DFS made an attempt to deliver the materials but failed, the furniture can not be taken through main entrance or through neighbor's side entrance. I had to visit the store as no phone call was transferred to Romford showroom; we were assured that the furniture will certainly be delivered within a few days. Furniture will be dismantlement at depot and then a fitter will fit them at home. Another failed attempt today. The delivery man told the entrance is not wide enough to deliver the materials. Was requesting him to use side entrance of our neighbor, but he denied to do so. In addition to that he has advised us to collect a written confirmation from the neighbor that they are allowing us to do so and then send to him, though no contact details was given. I have tried a number of times, but no call was respondent. Could anyone suggest what to do?