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Anonymous
I got my fabric sofa delivered at the end of November 2019 and within 3 moths it was covered in "bobble", the kind you get when clothes are worn, I finally got someone out to look at it several weeks ago an was told it was "pilling" and to google the meaning of it and that the "pilling" was caused by sitting on the sofa and that there was no manufacturing fault??? Sorry I thought you were meant to sit on a sofa! It is only myself and my husband who are in the house and therefore there isn't a lot of traffic on it. DFS aren't interested in the least and just fobbed my off. I have now contacted the furniture ombudsman regarding this as I think it's a disgrace to be sold a sofa and not be told that the material does this, funnily enough the sofa in the shop was made of leather and not material as they would have been frightened to let anyone sit on it. Do not buy anything from this shop.
4 years ago
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DFS has a 1.3 average rating from 749 reviews

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