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Liliana
Went 3 times to DFS to buy a sofa. Second time we have been told that we couldn't order the sofa we chosen because codes weren't on the system. According with the vendor it was a new item therefore it takes longer to sort out. We gave our number to be contacted once the issue would be resolved. Been contacted to go there Friday to order it since it was now on the system. Left Southampton after work(4:30pm), took us 45 minutes to arrive due to horrific traffic and only at point of ordering we have been told that the delivery wait would be 20weeks (January) since it was out of stock. Question: why have we been even asked to go there? After this we have been asked if there was any other that we liked in the shop since others may not have such a delay in delivery. Really!!! Why have we been asked to go there in the first instance if the product was not available and why couldn't we order it online?! It sounds more that they did on purpose so we would by something else. Disgusting and disrespectful!
4 years ago
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DFS has a 1.3 average rating from 749 reviews

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