£4,500 worth of sofas delivered three weeks ago, the delivery men damaged our new oak flooring in several places whilst putting the furniture together. At first they denied it, then they told us they would report it and get a call from the manager at Ashford, no call, no apologies, so we had to call them. Was told no damage was reported but they would sent someone round to have a look in a weeks time. Came round to look and also sort out a crease in the leather headrest. We were then called in and to our horror, found he had coloured the dents and scratches in with a black pen and wiped a bit of lacquer over it. The floor cost £1000 & had just been laid, so why did he attempt a repair without asking us? Why would we accept that he tried to make the damage look like wood knots? I told him this was not good enough, so he said he would get someone to call regarding compensation. Was then told no manager available for almost a week. Had a missed call a week later, to be told to call back, called back and told the manager was off for another week, no other staff qualified to deal with our complaint. Was told we would be called first thing today as a priority... almost midday and no call... phoned four times to be cut off at 5 mins, 22 mins, 8 mins and 25 mins. We hate leaving bad reviews, but this is not acceptable. We just want our floor put back to how it was before DFS entered our home, nothing more, nothing less.